BetMGM Sportsbook Review

Editor
Editor

Pros and Cons to Consider Before Signing Up

Pros

  • Received the Casino Operator of the Year in 2021 and 2022.

  • Provides some of the best live betting odds.

  • Give rewards to consistent players in the form of a $10 free wager.

Cons

  • They lower your limits when you're on a heater.

  • They do random account reviews that can lock your money.

  • Provide some of the worst customer services in the industry.

BetMGM Welcome Bonus

BetMGM has an average sign-up bonus compared to others. New customers can receive a $1,000 risk-free bet. That number is up from the absurdly low $600 bonus they were offering. 

Most people prefer deposit matches over risk-free bets. With that risk-free bet, you only get your money back if your bet loses and they match up to $1,000. They have no minimum or maximum odds restrictions, which is nice since most sign-up bonuses feature those. While this seems appealing to have some insurance on your first bet, if you win, you get nothing.

Promos, Parlays, and Odd Boosts

BetMGM offers various ongoing events and sport-specific promos that match the industry leaders. They also provide parlay insurances, odds boosts for specific games or leagues, and risk-free bets if certain prop bets are losers, such as a first touchdown scorer prop bet.

BetMGM promotes their One Game Parlays, which is undoubtedly their take on the same-game parlay craze that has taken the sports betting world by storm. These parlays are fun, but their risk doesn't equal the payout you'll usually get from the other gambling sites, so play at your own risk.

Visit their website Promos page for a complete list of promos and boosts. The promos are state-specific, so you may see things promoted that you cannot participate in.

Online Betting Experience

BetMGM has an average browsing experience on all their available platforms. Users report it to be slower functioning compared to rivals such as DraftKings and FanDuel, while that can be subjective to the individual users' internet speeds.

The website layout for BetMGM could be better, but not as smooth or well thought out as someone like FanDuel. BetMGM offers its sports menus in two places on the homepage. Both send you to the same place, but they could have done something more appealing and user-friendly.

Some of your primary navigation space is also taken up due to a media section, your bet slip, and mini-games. BetMGMs media and mini-games section will fold up if you don't wish to see them. However, you can't close them to expand your main browsing screen, which keeps things congested and confusing. 

On the positive side, BetMGM offers a search feature, which is nice as this is a prominent feature missing in many other books. Although it can be unreliable, making bets like player props harder to find.

Mobile Betting App

BetMGM offers one app regardless of location. Their online platform provides a different platform per state. Mobile alerts for games you have money on are vital features for users. 

History of BetMGM

A collaboration between MGM Resorts International and London-based Entain Plc created BetMGM. BetMGM's holding company, MGM Resorts International, is known for its gambling expertise. With over 30 years of gambling expertise, that experience has worked well with the evolution of iGaming. BetMGM is the largest iGaming business in the U.S.

In 2018 the company expanded into the sports betting industry. BetMGM partnered with the U.K. gambling operator GVC Holdings to make that possible. BetMGM and GVE formed a joint venture called Roar Digital in 2019. In 2018 the two companies launched the BetMGM Sportsbook App in New Jersey. The online sportsbook also helps service the Borgata Casino in Atlantic City, New Jersey.

BetMGM Customer Service, Ratings, and Reputation

BetMGM has a reasonably good reputation amongst casual bettors. They're the leading sportsbook in the U.S. and have vast experience in gaming, thanks to their roots in the casinos and resorts business.

The main problem with BetMGM is that they will quickly limit bettors on a hot streak. This is a trend amongst most sportsbooks in the industry, where they target the sharps and anyone lucky enough to go on a winning streak. BetMGM is a better betting site for casual players, not experienced bettors. They like to cater to the more inexperienced crowds.

This is one of the most significant issues with BetMGM, and it is appalling that they haven't made a more convenient way to connect with their players. The live chat feature is difficult to find on their website. Depending on your issue, they offer a variety of customer support emails per state. BetMGM doesn't have a customer service phone number for customers to call. They don't even have bots to address customer complaints like other sportsbooks. It's an unfortunate downside hurting customer retention in a fiercely competitive industry.

BetMGM Sportsbook Review

BetMGM is one of the top betting platforms in the country and has been a household name long before they legalized sports gambling in the U.S. BetMGM offers one of the best sportsbook platforms in the country for casual, everyday sports fans. They frequently provide engaging ongoing promotions accessible for the average Joe to take advantage of. Their live betting platform is also on par with its competitors, like Caesars and FanDuel. Sharp bettors know they aren't welcome here. Even if you continually find an edge against BetMGM, you will be limited at some point. For this reason, it's always good to have accounts at competing sites to ensure you can always get some money down where you want when you want and to ensure you're always getting the best odds. Overall, BetMGM is an elite platform for average Joes but not pros.